Returns & Exchanges
At Casekaro, we strive to ensure you are completely satisfied with your purchase. If your product is damaged, defective, or not as described, you can initiate a return or exchange within 7 days of delivery.
Initiate Request
Visit our Returns Portal and enter your Order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Upload clear photos or a short video of the product to help our team verify the defect or damage for a quick approval process.
Package Your Item
Once approved, securely pack the item in its original packaging including all tags and invoice to prevent damage during transit.
Receive Refund or Replacement
After we receive and inspect the returned item, we will process your replacement or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing