Frequently Asked Questions
Everything you need to know about your Casekaro experience.
How long will it take for my order to be delivered?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3 to 7 business days.
What is your return policy?
We offer a 7-day return policy for unused items in their original packaging. Please contact our support team to initiate a return request.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country, along with secure online payment options including UPI, Credit/Debit cards, and Net Banking.
Are your phone cases compatible with wireless charging?
Yes, most of our premium slim and hard cases are designed to be compatible with wireless charging pads and docks.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package in real-time.
What should I do if I receive a damaged product?
If you receive a damaged or incorrect item, please email us a photo of the product within 24 hours of delivery, and we will arrange a free replacement.